This is the basic application for connecting and communicating with a Bluetooth® SMART enabled G-SHOCK. Pairing the watch with your smartphone enables use of a variety of different Mobile Link functions that greatly enhance the smartphone experience.
Survey, Usability Test, Focus Group, Persona, Ideation Board, Journey Map, Empathy Map, Site Map, Sketching, Lo-Fi Prototype, Remote Usability
Dry-Erase Board, Paper, Pencils, Illustrator, Keynote, Photoshop, Invision, Adobe Reader, Android Phone
Researcher, Interviewer, Presentation Designer, Lo-Fi Prototype Designer, Analysis & Testing
For years I have been a fan of Casio's line of G-Shock watches. I purchased this model that includes features such as message notifications for SMS, e-mail, Facebook and more. In addition, I was able to sound an alarm on my phone from my watch in case it was misplaced. Also I could control my music playlist from my phone. All these features were available via Bluetooth. Everything sounded great, that is until I actually tried to use it. The app was confusing and very frustrating to use.
CONDUCTING A USABILITY TEST AND ANALYZING FINDINGS
I surveyed and interviewed a total of 12 students and close friends, age 18 and older, to test application basic functions with the watch and evaluate the pros and cons of its usability. After conducting a usability test discovered that the user could not perform the most essential functions which was to pair the watch with the phone. This created a frustrating experience. Challenged and overwhelmed, thefrustrated user became disinterested. To overcome this I focused on creating a simple set-up process featuring traditional forms to sync smart devices.
After conducting a focus group I mapped the needs of my persona—focusing on thrill seeking users of 24 and 32 years old. I then created an ideation board were I wrote down the pains and gains for the app and possible solutions such as hassle free synching, find my phone or watch function and more.
MAPS, PROTOTYPE AND RESULTS
A journey and empathy map was created to help me understand my persona's pain-points throughout his experience. In addition, a site map helped me create a mental model based on my research. Once I had my research pieced together I began to create a prototype using the same UI as the app but used mental models to improve it. Finally, I then conducted a remote usability test which results showed that users did find the application much easier to use.
Copyright 2017 Manny Hernandez